How To Order

HOW CAN I PLACE AN ORDER?

At All Rounder Hockey, it's our aim to make shopping with us as easy, convenient and as enjoyable as possible. 

ORDERING ONLINE

Shop safely and securely on our online store.

  • Simply click the item you'd like to buy
  • Select your size and click Add to basket.
  • When you're ready to complete your order, click Checkout.
  • You will then be taken to our secure checkout where you'll be asked to fill in your address, delivery and payment details.
  • After you've submitted your order, we'll confirm it by email.

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.

WHAT IS THE CUT OFF POINT FOR SAME DAY DISPATCH?

To make sure that we can dispatch your parcel the same day, please place your order before 3pm. Assuming the payment clears in time we will ship via our secured courier.

CAN I CHANGE OR ADD TO AN ORDER?

We'll re-input any changes to your order provided it hasn't already been dispatched. If you'd like to make a change to your order, we recommend that you give us a call (rather than emailing) as soon as possible after placing your order.

WILL I RECEIVE AN ORDER CONFIRMATION?

If you place your order online (but not over the phone) we'll send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.

I'M TRYING TO ORDER ONLINE, BUT MY CREDIT/DEBIT CARD ISN'T BEING ACCEPTED.

First of all make sure that your billing details match those on your card statement exactly. Be wary of attempting to submit your order too many times as your card issuer might automatically cancel your card.

HOW CAN I CANCEL MY ORDER?

If you would like to cancel your order give us a call as soon as you can and we will try our best to cancel it before it is dispatched. If we have already dispatched your item, you will then need to follow our returns procedure.

HOW DO I KNOW THAT I CAN ORDER SAFELY?

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

  • Visa
  • Mastercard
  • Switch / Maestro
  • Electron
  • Paypal

We also accept payment with a cheque (payable to All Rounder Hockey) We recommend that you don't send cash to us through the post.

DO YOU HAVE A PRIVACY POLICY?

Yes, we respect your privacy and we're committed to maintaining it. For more information on our Privacy Policy see our Terms and Conditions.