FAQ List

Yes, you are able to track your order through Your Account section.

This can be done by logging into your account and then changing any of your personal details including address, email and any email subscription/newsletters you are currently receiving.

This is not a problem, please feel free to call us on +44 (0)113 2033 679 or email us at info@allroundercricket.com where we will be able to assist with your account deletion.

On the back of your order form you will have a return section that you need to fill out and send back with your item(s). The returns address is stated on this sheet. We recommend you send the package back to us through a recorded/tracked delivery.

It is very safe. When you have placed an order with us using your Credit or Debit card, your details are very securely exchanged with our payment processor SagePay who provide a “Unique Token” which very cleverly allows you to utilise the very same card details as and when you return to place another order with us. Only the last 4 digits of the 16 digit card number are stored and we never store your (CVV2).

Verified by Visa and MasterCard Secure Code systems are utilised for that extra layer of protection.

Do not worry! When you click sign in you will see a forgotten password area where you will be able to type in your email address and then you will receive an email with detailed instructions on how you can reset your password. If you have any problems don’t forget you can always call our fabulous customer service team who will be able to assist you.

All Rounder Hockey aim to deliver equipment orders within 72 hours of the customer placing the order or 14 - 18 working days for Teamwear. Overseas orders will vary depending on location. Please call us on 01132 033679 if you have not received your item by this point.

The quickest way to find out about our stock availability would be to give us a call on +44 (0)113 3821 911 where one of our customer service advisors will help you.

The money will be debited from your card immediately when you select "Place Order".

Your order number will be confirmed in an email within a few minutes of placing the order online or if you have a registered account with us you can check the order number by logging in and looking at your current orders.

Unless the item(s) you have purchased are faulty or we have sent the wrong items to you then you would have to cover the postage yourself if it was just a straight forward return for instance if the size was wrong or you purely did not like the item(s).

All prices are displayed inclusive of VAT until the delivery address is added at which point any exclusions would be applied.