Terms & Conditions
Sale Clothing Disclaimer:
When purchasing Sale Clothing from us we reserve the right to dispatch an alternative design of product to the one shown in the image online. The colour/size/manufacture and type of garment will remain the same the only change may be the specific range and design of product.
Acceptance of Order
our contract with the customer is accepted upon dispatch of the goods from our premises and not at the point of sale on our website. This is to allow for items being out of stock or payment/website errors.
All Rounder Hockey will not offer reductions or refunds on the any products purchased that are subsequently reduced in price in a promotion.
Via any payment method we cannot accept returns on any personalised items including Teamwear.
“ we do not store personal or financial information in the processes of payment, nor did we share this information with 3rd parties
Discount/Coupon Code Disclaimer:
Discount/coupon codes must be applied at the checkout. If the code is not entered we cannot honour said discount in retrospect of an order being placed. It is the responsbility of the person purchasing the goods to ensure that any code is entered into the relevant field ahead of completing the transaction.
Only one discount/coupon code may be used per transaction.
Discount/coupon codes cannot be redeemed against Teamwear orders, unless otherwise stated.
Personalisation of clothing
Please note if you add a name and or number to your order for any item this will add approximately 4-5 working days to your order.
Teamwear Terms & Conditions:
No offers can be used in conjunction with another. If required we will ask for additional payment to make up any website error.
No teamwear items can be cancelled after purchase. This includes any item personalised with a club badge.
No personalised items can be returned once the tags are removed or the garment worn, this is regardless of the garment's quality or accuracy of size/decoration. Please ensure all garments are correct before use otherwise they are non returnable or refundable.
All initials will be printed as per your online order. This includes the use of capital or lower case letters. Please take special care when ordering intiials that they are correct before ordering.
We reserve the right to substitute similar garments to the garment ordered if the original garment is out of stock. Images on any presentation or website are for illustrative purposes only and actual garment may differ from the visual. All substituted garments will be from Adidas and we will substitute from the current range. This is to fulfil outstanding orders. This includes bespoke garments that have been made to order.
All hoodies purchased from junior stores differ to those purchased from senior stores. Junior hoodies are supplied as a different model without the stripes.
Whilst every effort is made to ensure that all embellishments are placed in the same place on each garment it is a manual process and we work towards a 2inch tolerance level with our printers. If you believe that your garment's embellishments are outside of the 2inch threshold please email email@example.com
Free Shipping does not apply on teamwear orders.
All Rounder hockey Ltd accepts no liability for any slogans, sponsors or content printed on any garment. This is the responsibility of the hockey club and the purchaser who has the opportunity to see this before they purchase. All Rounder hockey Ltd in no way endorses or supports any printed badge that may be abusive to another customer, supports alcohol or tobacco companies or may cause offence to any race, gender or religion. This is solely the liability of the hockey, Football or sports Club or the purchaser, All Rounder hockey Ltd merely decorates the garment as instructed.
Please allow a tolerance of one inch within garment dimensions. This includes shoulder widths, sleeve lengths and body length. Any samples sent for fitting purposes may not represent the exact garments you receive upon order. The size may differ marginally within the one inch tolerance as stated above.
Upon requesting removal of a teamwear club store from the All Rounder Cricket website, please allow 30-35 working days for this to take effect. It is the responsibility of the cricket club to communicate this to members. Any subsequent orders placed within the 30-35 working days after requesting removal of a teamwear store will be subject to the standard teamwear terms and conditions that surround bespoke goods. All Rounder Cricket will not accept any liability for non-communication of the store removal to club members.
Clubs that sign with All Rounder Hockey during the season will have all available current range products added to their club store and will receive all existing clubs correspondence notifying them of any range changes. Any clubs that sign from October 1st onwards will only have their club stores populated with products that are continuing for the subsequent season (unless specifically requested by the club contact), plus all new products as soon as they become available – please contact your Account Manager for any further information.
All Rounder Hockey reserve the right at any time to add or withdraw any products.
Kit fitting sessions are available to all clubs looking to hold an event at their club for individuals to try on kit samples before purchase. Facilities for cash and card payments will be provided for individuals wishing to purchase kit at the fitting session. Cheques are not accepted. All kit fitting sessions are subject to a £100.00 deposit payable to All Rounder by the club/individual requesting the session. The deposit is refundable providing that teamwear sales at the session reach or exceed the amount of £1000.00. If teamwear sales at the session do not reach the required threshold the deposit will be retained by All Rounder to cover travel costs incurred to and from the session. All orders placed at the kit fitting session are subject to the standard teamwear lead time (please note that lead times may vary in busy periods).
Goods damaged / lost in transit
Should you receive an item that is damaged in transit or that you believe is lost then you must make us aware immediately via phone (0113 203 3679 option 1) or email to firstname.lastname@example.org. Failure to do so may invalidate any claim for said item(s).
Teamwear Delivery Information:
We aim to have all teamwear orders dispatched within 10-14 working days.
If certain items are not in stock with All Rounder you will be notified in your confirmation email and advised whether to expect a delay or not.
Orders during busier periods can result in teamwear orders can take up to 25 working days due to high levels of demand.
If ordering from overseas please email email@example.com to confirm delivery charges before placing your order.
If ordering from overseas please email firstname.lastname@example.org to confirm delivery charges before placing your order.
Bowling Machines do not attract free delivery. The delivery charge for bowling machines is £9.99 to Mainland UK addresses.
Alternative / substitute items
Where it is discovered that a product you originally ordered is out of stock, we reserve the right to substitute said item to an equivalent offered from a different manufacturer. We will always aim to contact you in the first instance to advise of the situation but this cannot be guaranteed prior to your order being dispatched.
International orders / Difference in price
When purchasing from overseas there may be occasions where an item(s) price is displayed differently at the checkout. Please note the final amount displayed at the checkout is the correct price for each item.
At All Rounder Hockey we try our hardest to offer the best service possible, and understand that while ordering hockey equipment over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.
As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through All Rounder Cricket / Hockey (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), providing they are returned to us in their original packaging and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Any refund relating to orders no longer required will be subject to a £5.99 deduction for our initial postage costs.
Teamwear Items should not be washed with fabric conditioner, softener and at a temperature of no more than 30 degrees to ensure no fading or damage to sponsor logos. If we deem this has been the case we shall not be liable for any kind of refund or exchange where sponsors peel from the shirt.
For any overseas orders that are damaged in transit and or use you must cover the cost of return postage if requested to return said item(s) to us. Please note you may also incur additional shipping charges on any replacement / repaired item(s) however the decision to waive this charge is at our discretion
Items that are personalised or re-personalised by us for the customer cannot be guaranteed when the garments provided to us have already been worn or washed.
For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).
Any goods shipped out of the UK are not covered by our standard returns terms and conditions, for futher infortmation on our oversees return terms and conditions please email email@example.com.
Any items that are returned to us for us to 'make good' should be done so in mint condition, unworn, unspoiled, with no odours and with the original tags intact and still attached. Any items returned to us not in this condition will be returned to the customer in the state we receive them. In this case we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer. No additional work or 'making good' will be carried out on any goods regardless of faults if the goods arent returned to us in the above desribed condition.
We may e-mail existing customers from time to time with new products, deals, newsletters and competitions, however you will always be given the opportunity to unsubscribe from these emails.
All Rounder reserves the right to adjust teamwear and equipment prices at it's own discretion depending on suppliers' fluctuating prices. This may be up or down at any stage throughout the year.
Prize winners will be chosen at random, unless specified otherwise in the Competition Notice, from all qualifying entries across our stores, social media sources and our websites. The prize winner could come from any one of these. In all matters, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published by All Rounder hockey on it's websites or social media sources. By entering our competition you agree to having your name published.
Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
Prizes are non–transferable and there is no cash alternative. All Rounder Hockey reserves the right to substitute prizes of equal or greater value at any time. In the event that a junior or an individual with a need for smaller sized items wins one of our competitions All Rounder Hockey reserves the right to provide junior equipment or clothing without giving any cash alternative for the difference in value.
Prizes are awarded at the discretion of All Rounder Hockey and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
Where a prize may not be appropriate for a younger contestant or is only open to junior categories, the minimum or maximum age for entry will be stated in the Competition Notice and must be observed. All Rounder hockey reserves the right to request written proof of age of any winner.
All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prize winner.
We accept payment by PayPal, VISA, MasterCard, Maestro, Electron, Delta or Solo cards; we do not accept American Express.
All Rounder Hockey. Unit 4 Epsom Court, Bruntcliffe Avenue, Morley, Leeds, LS27 0LL
200 Club Offer:
Cannot be used in conjunction with finance orders or any other offers.
Anything ordered in for a customer specially must be paid for fully in advance and is not exchangeable for any other stock or for a refund once the order has been placed with All Rounder Hockey.
Faulty / Damaged goods
Should you feel that you have received faulty goods then in the first instance please make contact with us either by phone to 0113 203 3679 option 1 or email to firstname.lastname@example.org to advise us of the situation.
The majority of manufacturers will offer a warranty period of 6 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it isn’t an All Rounder manufactured item. Any decision on these matters is made at their discretion and is final.
Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear. This does not affect your statutory rights.
When we have requested for an item to be returned please include the following:
• A copy of your original receipt or
• The order number
• The original packaging if possible.
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned
In order that we can deal swiftly with your returned goods may we ask that you send your items to:
Returns Department, All Rounder Cricket, Unit 4 Epsom Court, Bruntcliffe Avenue, Morley, West Yorkshire LS27 0LL