PLEASE NOTE - Via any payment method we cannot accept returns on any personalised items including Teamwear.
At All Rounder Hockey we try our hardest to offer the best service possible, and understand that while ordering hockey equipment over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.
Please note that before initiating a return you must contact us either via phone on 0113 203 3679 or via email to firstname.lastname@example.org to discuss your concerns. Any items that are returned to us without prior contact may be returned to you with no further action being taken and with the return postage cost being payable by you.
Items that are personalised or re-personalised by us for the customer cannot be guaranteed when the garments provided to us have already been worn or washed. For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage). Any items that are returned to us for us to 'make good' should be done so in mint condition, unworn, unspoiled, with no odours and with the original tags intact and still attached.
As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through All Rounder Cricket / Hockey (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), providing they are returned to us in their original packaging, have the priginal tags attached and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Any items returned to us not in this condition will be returned to the customer in the state we receive them. In this case we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer.
If you have received confirmation from us to return a damaged and or incorrect item(s) then please follow the instructions provided from our Customer Services team and return the item(s) within 7 working days of this confirmation being received.
Failure to return the item(s) within this timeframe may invalidate any agreement for replacement / exchange item(s) being provided to you.
No additional work or 'making good' will be carried out on any goods regardless of faults if the goods arent returned to us in the above desribed condition.
Disposal of returned items
Any item that is returned to us where a repair or replacement has not been agreed must be collected or had postage paid within 3 months of the initial return. If the item(s) are not collected or posted within this time frame they will be disposed of accordingly.
If the goods ordered have been "customised" (for example team kit with team badges) or are special orders (for example goods that are made to order) then All Rounder Teamwear Ltd reserves the right to charge you for recovery of the goods in the event of a cancellation. Refunds are not available on customised orders unless the products are defective. If you believe your products are defective you must contact All Rounder Teamwear Ltd immediately.
Returns will not be accepted if products have been used, worn or washed. We will not accept returns or exchanges on any items where the tags have been removed or the packaging damaged. All goods are subject to availability. We can cancel a supply agreement, or offer alternative items, if goods ordered are out of stock or no longer available. All description and other details provided in relation to goods are subject to confirmation by us and may be changed without notice. All sizes are approximate "to fit" sizes and are given as a general guidance only.
If in any doubt, please contact us on 0113 2033 679 for sizing advice. Please note that due to changes in manufacturers specifcations from time to time designs, colours and colour trims may vary slightly from those displayed online. We refuse to take back goods which are ordered in error or used. Bespoke goods are non-returnable (included decorated garments).
Faulty / Damaged goods
Should you feel that you have received faulty goods then in the first instance please make contact with us either by phone to 0113 203 3679 option 1 or email to email@example.com to advise us of the situation.
The majority of manufacturers will offer a warranty period of 12 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it isn’t an All Rounder manufactured item. Any decision on these matters is made at their discretion and is final.
Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear. This does not affect your statutory rights.
When we have requested for an item to be returned please include the following:
• A copy of your original receipt or
• The order number
• The original packaging if possible.
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned
In order that we can deal swiftly with your returned goods may we ask that you send your items to:
Returns Department, All Rounder Cricket, Unit 4 Epsom Court, Bruntcliffe Avenue, Morley, West Yorkshire LS27 0LL